Straight
hourly fee - on site:
Ranges between $85 - 150 per person hour |
Typical
minimum 2 hours*. For new customers requiring immediate support,
and who don't opt for any other support option listed below.
We
understand that many clients will call only after their systems
are in serious trouble. TG & Associates' support engineers
need to fully understand the nature of the problem before attempting
problem resolution.
*2
hour minimum waived for retainer clients. |
Projected-based,
fixed fee - on site:
Varies - contact Sales
|
For
standardized project (software roll-outs, typical hardware set-ups). |
Monthly
retainer agreement:
Varies from $85 - $135 per person hour |
Retain
TG & Associates for prearranged monthly support, minimum
2 hours per month. Ideal for companies without dedicated technology
support. Contact Sales for
more information. |
Annual
retainer agreement:
Ranges from $1,000 and up |
Maximized
savings for on-site company visits. Reduces hourly charges to
the minimum level. Receive an additional 10% of the Monthly rates.
Clients who sign up for 10 support hours or more per month qualify
for a free website. |
Remote
control
$65 per person hour
Prices vary, as additional factors apply - contact Sales |
Support
your network / desktops remotely. Requires VPN installation or
additional configuration to your network. Can also allow for
remote access for owner, employees or other technology vendors
(as desired). Restrictions may apply based on your current Tel
co or ISP provider. |
Instant
messaging
$40 per person hour
|
Use
Instant Messaging to contact us at tg&assoc. We'll answer
your questions at greatly reduced rates (restrictions and conditions
apply). |
Email
support
$5 per email |
Your
least expensive remote support option. Send us your questions
and we'll help you try and resolve most simple technical issues
(restrictions and conditions
apply). |
